Questions
Fit, washing, helmets, crew pricing, shipping and returns. Anything else, write to hello@maskzoo.com.
The short answers
Still unsure? Write to hello@maskzoo.com and a person answers.
Will it fit me?
One size fits most adult heads. The polyester stretches, so it pulls on over the head and sits close around the face. If you wear glasses, put the mask on first and the glasses on top.
What’s it made of?
Printed polyester with some stretch. It’s light, it dries fast and it keeps the wind off your face. On a properly cold day, wear it under a hood or a hat.
How do I wash it?
Machine wash cold, inside out, or wash it by hand. Hang it to dry. No tumble dryer and no iron on the print.
Does it fit under a helmet?
Yes. It’s thin enough for a ski, snowboard or bike helmet. Pull the eye opening into place before you buckle up.
Do you have kids’ sizes?
A few faces come in a smaller kids’ size. You’ll find them in the Kids collection or as a size on the product page.
How does crew pricing work?
Mix any printed masks. One is $19, two are $34, three are $45 and four are $56. The crew price comes off by itself in the cart. Knits and kids’ masks aren’t part of it.
When will it arrive?
Orders ship in 1-2 business days and reach the US in 7 to 12 business days from the day you order, with tracking. Free US shipping over $30.
Can I send it back?
Yes, within 30 days of delivery. Write to hello@maskzoo.com with your order number and we’ll tell you where to send it.
Can I send it as a gift?
Yes. Switch on the gift box in the cart and the masks come boxed, with a card for your note.
Is the pet snood safe for my dog?
It’s a soft stretchy tube for photos and short walks with you around. Pick the size from your pet’s neck, take it off if they don’t like it, and never leave it on a pet alone.